FAQ

What methods of payment are accepted on the Web?

PayPal, transfer and credit card.

 

Do I need to register to buy?

No registration is required on the Web to buy, but provide the data required by law: name, ID number and an e-mail. To facilitate the purchase process, Gheria requests an email address and mobile phone number. In this way, we can advise you if an incident occurs during shipping.

 

Can you send the request to another person?

The delivery address can be anywhere, except a post office. If desired, the customer can send the order as a gift to someone else because we always ship the jewelry in a special gift package.

 

How do you know if the purchase was successful?

We always send an email to confirm your purchase was successful. If you do not receive this communication, please report it to Customer Service: info@gheria.com and we will contact you in the shortest possible time to solve the problem.

 

Will the product you buy be just like the one you see in the photo?

Photographs that appear on the Web respond faithfully to the products, but keep in mind that because our products are custom made in some cases, consumers may find small differences in products in which the raw material itself and its manufacturing process affect the final result. Occasionally, there may be differences in loscolores and details depending on the screen from which you are viewing our websites.

What should I do if I receive a different item than requested or a defective product?

If, exceptionally, the article was not requested by the client or the product should be damaged in anyway, please report it to Customer Service: info@gheria.com. Shortly we will contact you to solve the problem.

We are not responsible for defectives arising from the misuse of the article.

What happens to my personal information once I have registered?

When creating your account www.gheria.com or subscribing to our Newsletter, your personal data is incorporated intoan encoded database , which is Lucía Borges , C / Rueza, Madrid, -47289889-A.??.Such information will never be shared with third parties and is intended only for you.

Lucía Borges is the owner of this shoponline

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